Bamboo and Hardwood Imports is an American owned and operated company with many years of
experience in Hardwood flooring Industry.
Bamboo and Hardwood Offers 25 year finish for residential installations against wearing through of the
finish for UV cured, aluminum oxide prefinished floors.
The warranty wear-through period for commercial installations is two years.
Structural warranty is life time. Also the surface finish will not peel off for 25 years.
All of our products must be installed on sealed floors. Ultra-set single step by bostik (seal & glue) , Also
tar, 15lb black asphalt paper and tar is recommended for moisture control. Hardwood floors must be
acclimated to the temperature of the room for a week or more.
Follow all installation instructions for proper installation of the type of floor you are installing.
Warranty specifically excludes the following:
Mechanical problems such as indentation, scratches or surface damage caused by lack of proper
fire, water, moisture, excessive heat or excessive dryness, erosion, pebbles, sand or other variations,
naturally occurring wood characteristics, or natural disasters, color variations, failure to the follow all
the nwfa installation guidelines and/or maintenance instructions, improper maintenance, wet mopping,
insufficient protection, misuse or improper alterations of the original manufactured product.
Moisture problems such as dishwasher, tub or toilet overflow, or moisture migration;
Cupping & crowning due to moisture & humidity is not covered.
Structural defects, leaks, cracks, excessive moisture, including humidity movement or moisture
migrations from the subsoil or plumbing.
Material installed with obvious defects or unacceptable color variation;
Material exposed to rain or moisture on job sites prior to installation;
Natural expansion and contraction resulting in separation between boards, and damage caused by low
or excessive humidity. Face checking ; Gaps between planks; and buckling or cupping due to
inadequate expansion space left around objects such as walls, fireplace hearths And staircases
There are no implied warranties extending beyond the terms of this warranty. Bamboo and Hardwood
Imports,. assumes no liability for incidental or consequential damages.
Bamboo and Hardwood Imports declines any warranty on failure of floors installed over subfloor or
subsurface deficiencies, inadequate installation site environmental conditions. also proper ventilation
should be provided where applicable such as below raised foundations and other areas.
DO NOT GLUE DOWN 5” or wider SOLID STRAND WOVEN BAMBOO IN TONGUE & GROOVE.
The best way to install Click Solid Strand Woven is to float over pad.
Damages resulting from pets.
These warranties, which begin form the date of purchase, apply to products used in dry residential and
* Bamboo and Hardwood Imports do not warranty our products over radiant heat, with the exception of:
Strand Engineered Bamboo without click and few others that are marked specifically suitable for radiant
heat on the price list specifically as fit for radiant heat.
Note Bamboo & Hardwood Imports, Inc. does not warranty solid Vertical Bamboo however we warranty
click vertical bamboo. Also note that regular bamboo scratches & dents easier than hardwood floors
and it is not defect.
Hardwood floors should be properly installed and maintained according to NWFA (National Wood
Flooring Association) installation and instruction procedures except for radiant heat installations are not
Bamboo and Hardwood Imports will not refund any product IF installed WITH OBVIOUS DEFECTS.
Hardwood flooring being a natural product will continue to expand and contract during seasonal and
temperature changes. Products when properly installed may experience slight separation between
boards. If minor separations do occur, they are not covered by this warranty. Furthermore some exotics
woods do show minor surface splitting as time goes on in some boards.
Product determined to have any possible defect by the person doing the installation should be returned
to your dealer for inspection and possible replacement PRIOR TO INSTALLATION. All questions of
product quality are to be addressed prior to installation. Installation implies acceptance. No warranty
will be offered for appearance related claims once the products are installed. All returns must be
properly packaged in original cartons and shipped to Bamboo and Hardwood Imports.
A description of the problem and/ photograph/sample that clearly show the warranty issue.
A valid invoice with proof of payment must be presented.
If Bamboo and Hardwood Imports, Accepts a claim under this limited warranty, BAMBOO & HARDWOOD
IMPORTS will authorize your dealer to supply planks, at Bamboo and Hardwood Imports option, the
affected flooring material. Maximum liability is limited to refund or replacement . also we are not
responsible for any consequential or rental damages. Bamboo and Hardwood Imports will not pay any
labor or glue costs to perform the replacement or repair .In the event that the style installed in the home
is no longer available Bamboo and Hardwood Imports will authorize your dealer to supply planks for the
affected floor with another style of equal value. The above-described remedy is the customer’s sole and
exclusive remedy for claim under this limited warranty.:
This limited warranty is valid only in North America. The limited warranty is not transferable. . This
limited warranty applies only to where the affected area of the Hardwood flooring covers an area greater
than 10% of the room. The flooring must be installed in accordance with NWFA (National Wood Flooring
Association) recommended installation instructions with exception of radiant heat installations not
Limited warranty shall not apply to damage arising from and specifically excludes any of the following:
Natural wood characteristics such as mineral streaks, small knots, grain variations etc. are normal
characteristics and are not construed as defects; no two pieces of wood are the same and color or other
variations will occur; we do not guarantee against natural variations, or the normal difference between
color samples or photographs and colors of installed floors. Inherent changes during course of time for
exotic floors & stranded bamboo & bamboo & other hardwoods & engineered woods are not defects.
Indentation, scratches or damage caused by negligence, water moisture, insects, animals and high
heeled or spiked shoes
Failure to follow nwfa instructions including protecting the floor from sub floor moisture.
Recommended acclimation of wood floors are 15 days on job site.
Excessive or inadequate humidity in the area. Relative humidity in the area of use must be within a
normal range of 40% - 55% & room temperature of 60 f to 72 f.
Improper Insufficient Protection, Care and Maintenance
Accidents, Abuse or Misuse. Warranty will be made void if man-made or natural disasters including
Or broken plumbing, fire, flood, earthquake, or standing water occur during or after installation.
Improper alteration of original manufactured product. Alterations or repairs to the manufacture’s
original product will void any and all warranties.
Changes in color due to full or partial exposure to sunlight and weather. Additionally due to the effects
of sunlight or intense lighting, new and or replacement Bamboo and Hardwood Imports wood floors
many not match display sample and / or existing flooring. Please approve the color of the actual
Bamboo and Hardwood Imports wood floor prior to installation. finish wear must be noticeable and
cover at least 15%
Of the total floor area in order to be considered a claim.
All Exotics species including other species may darken due to light exposure. This is a natural
occurrence and is not covered by this warranty. Also inherent characters of exotic species are not
Failure due to structural changes in the sub floor, setting of the building or uneven sub floor that has not
been adequately leveled or uneven concrete slabs. All concrete must be cured.
Solid Wide planks such as 5” & over should be installed with locking mechanism and floated. Do not
glue down solid tongue & groove 5” or wider strand woven bamboo.
This limited warranty does not cover removal or replacement of cabinets, appliances, furniture or other
Gloss reduction is not considered wear. We do not pay for Freight, rent loss, cabinet, appliances,
redoing cabinets, , job loss, marble or tile damages or any other fixtures & or claims related to the wood
No installations over radiant heat are warranted and Bamboo and Hardwood Imports products are not
meant for radiant heat installations UNLESS THE PRODCUCT IS CLEARLY MARKED AS SUITABLE FOR
RADIANT HEAT INSTALLATIONS FOR WARM WATER SYSTEMS IN STALLED IN CONCRETE;
HOWEVER WE NEVER WARRANTY ANY FLOORS ON ELECTRIC RADIATORS.
humidifiers are recommended where applicable. Dwellings without humidifiers will have low humidity,
causing the wear layers in some species to exhibit face checking. Also improper levels of humidity has
adverse effect on wood floors.
THE ONLY REMEDY FOR DEFECTIVE FLOORING COVERED BY ANY OF THE WARRANTIES SHALL BE
AT BHI’S SOLE OPTION, THE REPAIR OR REPLACEMENT OF THE WOOD FLOOR BOARDS OF SUCH
DEFECTIVE FLOORING OR THE RETURN OF THE ORIGINAL PURCHASE PRICE FOR THE DEFECTIVE
FLOORING. Other words manufacturer’s sole liability on any claim shall be limited to either repair or
replacement of the defective products, and shall not be in excess of the price of goods in question.
Defects of goods must proven by inspection procedures deemed proper by the manufacture.
Non payment in full to Bamboo and Hardwood Imports will void the warranty.
customer is responsible for freight both ways to and from customer to our warehouse when returning
Bamboo and Hardwood Imports,. does not grant to any person or entity the authority to create for it any
obligation or liability in connection with Bamboo and Hardwood Imports, Inc. Bamboo and Hardwood
Imports, Inc. shall not be liable to the consumer or any other person for any incidental, special or
consequential damages, arising out of breach of this limited warranty or any implied limited warranty
(excluding merchantability). Some states do not allow the excluding of limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to the purchaser. This
warranty gives the customer specific legal rights, such rights may vary from state to state. What you
should do if any of the above listed problems occur and you need warranty service:
You (the original retail customer) should notify the authorized Bamboo and Hardwood Imports. dealer
from which the original purchase was made of any defect no later than 30 days after discovering the
defect but within the time period of the applicable limited warranty.
You (the original retail customer) must present to that authorized Bamboo and Hardwood Imports dealer
the items for a warranty claim to be considered:
cancer. Wood dust is a carcinogen. Installers must wear proper mask and take all
Precautions necessary to avoid inhaling wood dust.
All disputes and legal matters must take place in Los Angeles, Ca.
Any claims or judgments against Bamboo and Hardwood Imports must not exceed more than the
invoice amount paid by the customer. Bamboo and Hardwood Imports expressly excludes and will not
be responsible for any incidental or consequential damages of any kind.
Care and Maintenance Suggestions:
To protect your floors, use walk off mats at exterior doorways and felt protectors under chair and table
Note: To minimize surface scratches. Sweep, vacuum or dust mop floor to remove dust or abrasive
material Use a cloth to blot up spills or dust mop floor to remove dust or abrasive material. We also
strongly encourage the use of a leading brand hardwood floor cleaner however never pour water on the
hardwood floors. BONA is a national brand for cleaning sold at home stores.